Ordering + Shipping + Online Returns Policy
Our hope is that you are completely satisfied with your Sarah O. purchase. If you aren’t, we are happy to accept your return or exchange; but please keep in mind...
- If you are somehow dissatisfied with your order, please contact us as soon as possible. Happiness with your piece of jewelry and your experience is our top priority.
- Items may be returned/exchanged with a postmark date within 7 days of receipt of item. Prior authorization is required for all returns and exchanges. Pieces must be in the same condition as when they were received, and must be in original packaging with all cards, boxes, etc. included.
- Sarah O. merchandise bought in-store cannot be returned through our online boutique.
- Sale items may be exchanged or returned for store credit only.
- Return items must be sent via FedEx or UPS overnight or 2-day, or via USPS Express. It must be fully insured and with a Delivery Confirmation (tracking and proof of shipping). Customer pays return shipping costs. Once shipped, we are not responsible for lost, stolen or damaged items; please refer to the carrier of your choice policies.
- Client will be refunded full amount, less a 5% restocking fee. (Original shipping costs will not be refunded.)
- A refund will be credited back to your original method of payment, and will post approximately two days after the date of processing. Most returns will process in 2-3 weeks, as items will need to be inspected prior to processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.
- It is your responsibility to make arrangements to sign for and receive your package. If you work all day and have a package shipped to your home, you will have to make arrangements to be home to receive it that day. All insured items require a signature, and cannot be left at the door. If you are at work, perhaps shipping to your work address is better so you can be there to sign for it. Or ship to a friend or family member who is available during the day to sign. Feel free to email us at firstname.lastname@example.org with the shipping address that works best for you.
- Most importantly, please don't hesitate to reach out with any questions!