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Let's Make Plans: Custom Appointments
We offer one-on-one appointments virtually or in our intimate custom design studio!
Share your Vision
Complete a custom consultation form to provide as much information about the piece that you are looking to create, your style, and budget before scheduling a free consultation to get started.
Meet with a Designer
Meet with one of our knowledgeable designers at one of our showrooms in Denver or via video chat to go through the details. At this time, you will pay an initial custom design deposit (that goes toward the final purchase of your piece) to get started on stone sourcing and design.
Create the Sparkle
The process typically takes approximately 8-10 weeks from deposit to completion and will be dependent on a number of factors, including the time it takes to finalize the design. You will be able to view 3D CAD rendering before approving your design and then we will take it from there to create your beauty!
Enjoy your #MySarahO Piece
We love seeing your vision come to life and would love to see the final product on it’s intended recipient! Be sure to share your custom #MySarahO piece on Instagram and Facebook. It’s because of amazing customers like you that our small, strong business continues to thrive.
CLICK THE BUTTON BELOW TO SCHEDULE A CONSULTATION
**For virtual consultations being scheduled during store closures, please select our Tennyson location to book!**Schedule Custom Jewelry Appointment
Custom Jewelry FAQs
Do you work with heirloom stones and jewelry?
Yes, we love re-imagining heirloom pieces! We will need a copy of the appraisal or receipt to confirm the value of your piece for insurance purposes. If the appraisal or receipt is not available, Sarah O. Jewelry will insure the item up to $100 unless otherwise stated. Please note that we cannot melt down existing jewelry and use the metal to incorporate into a new piece.
What does the design deposit include?
The $200 custom design deposit is collected to begin any custom design work. It is non-refundable but put towards the final cost of your jewelry! The deposit includes any stone sourcing required for the design and up to three CAD modifications after the initial design. Additional design changes after this will incur a $75 fee.
What can I expect once I approve my design?
Upon approval, you will sign a Custom Design Contract in store or electronically. We also require the following payments at this time:
- 50% deposit on the custom setting
- 100% down on stones that we have sourced for you (if applicable)
- Rush fees may apply depending on timeline
Once completed, the Sarah O. Team will notify you when your jewelry is ready for pick up and full payment is required at this time.
How will I receive my finished piece?
We offer two shipping options for custom pieces - Overnight and 2-Day Delivery. Note that all deliveries require a signature, so please keep this in mind when providing your shipping information. Sarah O. is not responsible for lost or stolen packages.
For local customers, we offer showroom pickups at the location in which you started the design.
Do you have any financing options available?
We offer financing through Affirm by completing a few easy steps! We will provide you with a link to complete a simple application directly with Affirm to see if you are approved. Once approved, you may choose your payment terms and your first payment will be due to Affirm within 30 days.
We also can offer a layaway option. This requires ⅓ down payment and full payment within 3 months. Once fully paid, we will ship your piece or you may pick up at one of our locations.
Do you offer a warranty?
We offer a limited lifetime guarantee against any manufacturer's defect in material or craftsmanship. We will cover the loss of the first melee stone under 0.05ct or any stone up to 1.5mm in length. Please note that this does not cover neglect, abuse, loss, theft, or normal wear and tear.
Given your jewelry’s sentimental and monetary value, you’ll want to make sure it lasts a lifetime! Center stones are not covered under warranty so we recommend insuring your ring under homeowners, renter’s, or an independent insurance company. We are happy to provide you with receipts or appraisals for mountings and stones purchased through us.
After six months, we will repair Sarah O. Jewelry pieces due to normal wear and tear at a discounted rate. We reserve the right to decide what constitutes normal wear and tear.
Do you appraise the jewelry?
We offer appraisals for any jewelry and stones purchased through Sarah O. Jewelry. We are not able to offer an appraisal on heirloom stones and recommend the piece is appraised before custom design begins.
Do you offer jewelry repair?
Should repairs be needed, it is the customer’s responsibility to ship and insure the piece(s). We will return jewelry via insured shipment. Please see the Jewelry Resizing & Repairs section in our Store Policies for more information!