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Current Openings

 

Store Manager 

Primary Location: Sarah O. Tennyson Showroom 

Reports To: Operations Manager directly 

Job Type: Full-Time Hourly position 

Pay Range: $65,000-$75,000 annually

Benefits: Medical, dental, vision, 401k, PTO, possible monthly bonuses based on sales goals.

Job Purpose Summary: To grow the brand by motivating, managing and developing a team by meeting sales goals and providing guidance, assistance and structure to individual associates and the team as needed.  

Key Responsibilities:  

  • Partners with back of house management and director team for priority setting, growth related responsibilities and overall execution
  • Organizes all store operations and delegates responsibilities to personnel
  • Controls the store’s budget aiming for minimum expenditure and maximum efficiency
  • Knows the goals and metrics to drives the results
  • Sets annual goals and metrics with president/owner and directors
  • Observe all store settings to report any necessary maintenance or store needs
  • Utilizes point of sale and KPI reporting to analyze the business to determines goals and plan of action
  • Keeps abreast of market trends to determine the need for improvements in the store or industry
  • Proactively seeks out projects
  • Contributes to the function of the business by seeking out knowledge about policy and product
  • Meets with management as needed to communicate needs and support
  • Ensures accuracy and consistency on all sales
  • Actively seeks opportunities and is solution oriented to make immediate improvements
  • Provides feedback to marketing team about business needs and opportunities
  • Ensures self and team is properly utilizing and completing company processes 
  • Supervises and guides staff towards maximum performance
  • Trains new staff members on sales, operational responsibilities and custom design
  • Manages the performance of all store employees
  • Partners with theDirector of Product and Design to ensure an efficient and customer focused design process exists with front of staff
  • Assists the sales team with daily tasks
  • Works a regular schedule with requests off conducive with traffic levels, season, and fair to hourly expectations
  • Ensures all staff members have the necessary resources to provide optimal customer experience and to efficiently and effectively do their jobs
  • Seeks to help others even without being asked
  • Leads with kindness and sets a positive example for his/her team
  • Intentional and clear with expectations
  • Asks questions and seeks to understand clients and coworkers
  • Sets standards and holds self and others accountable
  • Identifies needs in staffing and planning and communicates with the Operations Manager
  • Active participant in keeping teams motivated 
  • Leads, delegates and trains standards on the sales floor and product displays per company and brand standards
  • Monitors overall inventory and participates with inventory counts
  • Works closely with Production Team to stay up to speed with inventory needs and client requests
  • Works closely with Events & Visual Coordinator to support the success of visual merchandising, store events and collection launches
  • Handles elevated customer issues to maintain the company’s high level reputation. Is consistently customer centric in his/her actions and understands the value of creating long-term relationships with customers
  • Observes the store daily from a customer’s perspective and makes adjustments where needed
  • Aids in styling customers with specific needs by listening to their preferences and applying knowledge about trends and situational appropriateness to drive sales and build relationships
  • Is an active participant in client facing areas of the store to assess wins, opportunities and lead in the moment 
  • Continues to build a comfortable environment for our customers to be themselves and express their own personal style
  • Responsible for setting the example of an “ideal” shopping experience
  • Embraces challenges for self, company and team
  • Accepts other duties and responsibilities as assigned

Requirements: 

  • Has 5+ years of customer facing managerial experience
  • Highly proficient in organizational tools and spreadsheet software
  • BA or equivalent
  • Highly organized with focus on execution, problem solving, and improving processes
  • Understand in-depth market and product knowledge
  • Experienced in performance management and development of staff
  • Experienced in scheduling and coordinating staff
  • Excellent written and verbal communication skills
  • Proficient in KPI reporting and building business plans around it
  • Strong understanding and sense of business acumen 
  • Is available to work weekends and holidays

How to Apply: Click the button below or send an email to [email protected] with your resumé and a little about why you'd like to join our team. We look forward to hearing from you!

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