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Store Manager - Dairy Block  

Primary Location: Sarah O. Dairy Block Showroom

Reports To: Operations Manager directly

Job Type: Full-Time Hourly position

Pay Range: $60,000-$68,000 annually

Benefits: Medical, dental, vision, 401k, PTO, possible monthly bonuses based on sales goals.

Job Purpose Summary: To grow the brand by motivating, managing and developing a team by meeting sales goals and providing guidance, assistance and structure to individual associates and the team as needed. 

Key Responsibilities: 

• Partners with back of house management and director team for priority setting, growth related responsibilities and overall execution
• Is an active participant in training for design and has design workload when needed to support the team 
• Partners with Design Manager to ensure teams design workload is manageable and communicate training needs
• Organizes all store operations and delegates responsibilities to personnel
• Controls the store’s budget aiming for minimum expenditure and maximum efficiency
• Knows the goals and metrics to drives the results
• Sets annual goals and metrics with president/owner and directors
• Observe all store settings to report any necessary maintenance or store needs
• Utilizes point of sale and KPI reporting to analyze the business to determines goals and plan of action
• Keeps abreast of market trends to determine the need for improvements in the store or industry
• Proactively seeks out projects
• Contributes to the function of the business by seeking out knowledge about policy and product
• Meets with management as needed to communicate needs and support
• Ensures accuracy and consistency on all sales
• Actively seeks opportunities and is solution oriented to make immediate improvements
• Provides feedback to marketing team about business needs and opportunities
• Ensures self and team is properly utilizing and completing company processes 
• Supervises and guides staff towards maximum performance
• Trains new staff members on sales, operational responsibilities and custom design
• Manages the performance of all store employees
• Partners with the Director of Product and Design to ensure an efficient and customer focused design process exists with front of staff
• Assists the sales team with daily tasks
• Works a regular schedule with requests off conducive with traffic levels, season, and fair to hourly expectations
• Plans and executes team scheduling, timesheet edits and PTO requests
• Ensures all staff members have the necessary resources to provide optimal customer experience and to efficiently and effectively do their jobs
• Seeks to help others even without being asked
• Leads with kindness and sets a positive example for his/her team
• Intentional and clear with expectations
• Asks questions and seeks to understand clients and coworkers
• Sets standards and holds self and others accountable
• Identifies needs in staffing and planning and communicates with the Operations Manager
• Collaborates and partners with all store locations for staffing and general business needs/communication
• Active participant in keeping teams motivated 
• Leads, delegates and trains standards on the sales floor and product displays per company and brand standards
• Monitors overall inventory and participates with inventory counts
• Works closely with Production Team to stay up to speed with inventory needs and client requests
• Works closely with Events & Visual Coordinator to support the success of visual merchandising, store events and collection launches
• Handles elevated customer issues to maintain the company’s high level reputation. Is consistently customer centric in his/her actions and understands the value of creating long-term relationships with customers
• Observes the store daily from a customer’s perspective and makes adjustments where needed
• Aids in styling customers with specific needs by listening to their preferences and applying knowledge about trends and situational appropriateness to drive sales and build relationships
• Is an active participant in client facing areas of the store to assess wins, opportunities and lead in the moment 
• Continues to build a comfortable environment for our customers to be themselves and express their own personal style
• Responsible for setting the example of an “ideal” shopping experience
• Embraces challenges for self, company and team
• Accepts other duties and responsibilities as assigned.

Requirements:

• Has 3+ years of customer facing managerial experience
• Highly proficient in organizational tools and spreadsheet software
• BA or equivalent
• Highly organized with focus on execution, problem solving, and improving processes
• Understand in-depth market and product knowledge
• Experienced in performance management and development of staff
• Experienced in scheduling and coordinating staff
• Excellent written and verbal communication skills
• Proficient in KPI reporting and building business plans around it
• Strong understanding and sense of business acumen 
• Is available to work weekends and holidays

How to Apply: Click the button below or send an email to [email protected] with your resumé and a little about why you'd like to join our team. We look forward to hearing from you!

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