Job Purpose Summary: This role will own the day-to-day operations and strategic implementation of our CRM and connected systems, including POS, support, analytics, and integrations. As a key cross-functional contributor, you'll collaborate with internal teams and external consultants to ensure systems support our sales, marketing, customer experience, and operational goals. This is a high-impact, highly visible role that serves as the connective link between teams—ensuring our systems work seamlessly to deliver an exceptional customer journey and enable scalable growth.

As a newly created position, this role reflects our continued growth and the increasing importance of integrated, data-driven systems. Success in this position means building reliable, efficient technology processes that empower our teams to deliver exceptional customer experiences and make informed business decisions. It’s a rare opportunity to shape how Sarah O. Jewelry’s systems connect sales, marketing, and service from the ground up.

Salary: $95k - $115k (Depending on Experience)

Type: Full time

Schedule: Monday - Friday

Location: Denver, CO, onsite with occasional travel to local stores

Benefits: Health insurance (medical, dental, vision), PTO, 401(k) match, profit sharing

Reports To: Director of Customer Experience and Insights

Application Deadline: Applications will be accepted on a rolling basis until the position is filled

• CRM & Systems Management

  • Oversee a growing technology ecosystem serving approximately 40 users across departments

  • Serve as the primary administrator of our CRM, ensuring workflows, modules, and automations align with sales, service, and marketing processes

  • Maintain and optimize additional applications (Customer Service, Analytics, Invoicing, etc)

  • Partner with external consultants to scope, manage, and QA advanced configurations and integrations

• Cross-System Integration, Maintenance & Sales Operations Support

  • Support integrations with key platforms including our POS, eCommerce, and email marketing tools

  • Troubleshoot issues related to data sync, reporting, and process gaps between systems

  • Serve as the primary point of contact for Retail Sales Team inquiries and issues

  • Maintain documentation of systems processes, integrations, and data flows

• Reporting & Analytics

  • Collaborate with leadership and external analytics partners to define and track KPIs across sales, retail, and customer service

  • Develop dashboards and actionable reports by leveraging CRM and Business Intelligence tools

• Project Management & Cross-Functional Collaboration

  • Translate business requirements into technical solutions by collaborating with stakeholders in Retail Sales, Marketing, Customer Experience, and Production

  • Manage multiple concurrent system projects, enhancements, and rollouts

  • Ensure systems are user-friendly and support training efforts in collaboration with the Retail Sales and LMS teams 

  • Operate with autonomy to design and implement system solutions while aligning with company-wide technology and data governance standards

• Required Qualifications

  • 4–6+ years experience in CRM administration, business systems, or sales operations 

  • Proven experience managing or heavily using CRM and similar operational platforms (e.g., Zoho, Salesforce, Netsuite)

  • Understanding of system integrations across SaaS tools (CRM, POS, marketing automation, eCommerce)

  • Strong project management skills and ability to manage multiple priorities

  • Excellent cross-functional communication skills and ability to translate business needs into system requirements

  • Analytical mindset with strong attention to detail and problem-solving skills

  • Self-starter who thrives in a fast-paced, growth environment

  • Demonstrated professionalism, collaboration, and commitment to quality

  Preferred Qualifications

  • Experience in Retail, eCommerce, or other B2C industries

  • Hands-on experience with Zoho applications (CRM, Desk, Analytics, Books, etc.)

  • Familiarity with Lightspeed POS, Shopify, and Klaviyo integrations

  • Proficiency in Looker, Tableau, or Zoho Analytics for reporting and dashboards

  • Experience developing or documenting process improvements across teams

Click the button below or send your resumé to hiring@sarahojewelry.com and tell us why you're excited about bringing Sarah O. to life.

Sarah O. is an equal opportunity employer, passionately committed to equitable hiring and boldly dedicated to diversity in our work and teams. We do not discriminate in employment opportunities or practices based on actual or perceived race, color, religion, national origin, sex (including pregnancy, childbirth, or related conditions), age, marital status, sexual orientation, gender identity or expression, veteran status, uniformed service member status, disability, or any other characteristic protected by law. We strongly encourage individuals from all backgrounds to apply. Even if you don’t meet every single requirement, you might be the right candidate for this or other roles.

This position was created to support our expanding brand and content needs across digital channels. The Content Manager will lead Sarah O Jewelry’s content marketing efforts, playing a key role in shaping how we tell our brand story, connect with our audience, and drive both traffic and sales.

As Content Manager, you'll oversee content strategy and execution for email marketing, blog and SEO content, and social media. You'll work closely with our Marketing Director, Brand Marketing Manager, and external creative partners to bring campaigns to life. This is a great opportunity for someone who combines strong writing and storytelling skills with an analytical mindset and a passion for jewelry, fashion, and lifestyle content.

Salary Range: $80k - $95k

Type: Full time

Location: Denver, CO // Onsite

Schedule: Monday - Friday

Benefits: Health insurance (medical, dental, vision), PTO, 401(k) match, profit sharing. 

Reports to: Marketing Manager

Application Deadline: Applications will be accepted on a rolling basis until the position is filled

Content Strategy & Development

• Own and manage an integrated content calendar across email, blog, SEO, and social media

• Develop content that aligns with product launches, seasonal campaigns, and broader brand goals

• Ensure consistency in voice, tone, and visual storytelling across all channels

• Define and implement a strategy for when and how to authentically incorporate the founder’s voice into content, ensuring alignment with brand values and audience expectations

• Collaborate with creative and production teams to promote products that are in stock, performing well, and aligned with customer demand and marketing goals

• Manage the content marketing budget in collaboration with the Marketing Director, allocating spend across external vendors, influencer partnerships, paid tools, and creative resources

• Track content-related expenses and ensure projects stay within budget while maximizing impact and ROI

• Evaluate the cost-effectiveness of content partnerships and tools, making recommendations for improvement or reallocation

Email Marketing (via Klaviyo)

• Plan and work with partners to write, build, and schedule email campaigns focused on storytelling, product features, and promotions

• Segment audiences and conduct A/B testing to optimize performance

• Analyze campaign metrics and refine strategies based on insights

SEO & Blog Content

• Oversee creation and optimization of blog content in alignment with SEO best practices

• Collaborate with external SEO partners to improve search visibility and rankings

• Track blog performance and continuously refine the content strategy based on performance data

Influencer & Partnership Management

• Identify, build, and manage relationships with influencers and content creators who align with our brand values and aesthetic

• Coordinate influencer campaigns to support product launches, promotions, and brand storytelling

• Oversee content deliverables, usage rights, and performance metrics to ensure alignment with goals and ROI

Social Media Oversight

• Manage and evolve our content strategy for platforms like Instagram, TikTok, and Pinterest

• Plan and schedule content, working closely with the Brand Marketing Manager on visual assets and messaging

• Prepare to mentor and lead a junior social media specialist as the team grows

Performance Monitoring & Reporting

• Track KPIs related to traffic, engagement, acquisition, and revenue

• Use data to identify opportunities for optimization and content innovation

• Present key findings and content performance insights to the broader marketing team and senior leadership

What We’re Looking For

• Bachelor's degree in marketing, journalism, public relations, communication, or related field

• 5+ years of experience in content marketing, digital marketing, or related field

• Excellent writing and editing skills with a keen eye for brand tone, storytelling, and detail

• Proven ability to create strategic content plans and manage projects from concept to execution

• Solid understanding of SEO principles and email marketing best practices

• Familiarity with Shopify or social commerce tools (Meta Shop, Pinterest product pins)

• Strong communication and collaboration skills; able to work cross-functionally with internal and external partners

• Familiarity with Canva, basic photo/video editing, and short-form content (Reels, TikTok). Experience with HTML, Adobe Photoshop and other content creation tools is a plus.

• Highly organized, proactive, and capable of managing multiple timelines and priorities in a fast-paced environment

• Proactively seeks out knowledge and opportunities for personal and professional growth

• Previous experience in a DTC, retail, jewelry, or fashion brand is a plus

Tools & Platforms

• Email Marketing: Klaviyo

• Website & eCommerce: Shopify

• SEO: SEMrush (or similar), Google Analytics

• Project Management: Asana

• Social Media Platforms: Instagram, TikTok, Pinterest, Hootsuite, Sprout Social, Planoly

Click the button below or send your resumé to hiring@sarahojewelry.com and tell us why you're excited about bringing Sarah O. to life.

Sarah O. is an equal opportunity employer, passionately committed to equitable hiring and boldly dedicated to diversity in our work and teams. We do not discriminate in employment opportunities or practices based on actual or perceived race, color, religion, national origin, sex (including pregnancy, childbirth, or related conditions), age, marital status, sexual orientation, gender identity or expression, veteran status, uniformed service member status, disability, or any other characteristic protected by law. We strongly encourage individuals from all backgrounds to apply. Even if you don’t meet every single requirement, you might be the right candidate for this or other roles.

The Story We Wear is a new experiential retail concept by Sarah O. Jewelry. At The Story We Wear, you’ll blend creativity and customer service to deliver a uniquely interactive experience. You'll be a creative guide who works with customers to bring their personal stories to life through jewelry. As a Stylist, you will: 

• Guide customers through our Gemstone Bar—a station where they handpick meaningful stones for rings, pendants, or bracelets.

• Assist with Stacking Stations where customers layer personalized jewelry combinations.

• Create permanent jewelry pieces by custom-fitting and welding chain styles onto the customer.

You'll combine the luxury service standards of Sarah O. with the interactive, creative energy of experiential retail, ensuring every customer leaves with a meaningful piece that tells their unique story.

Reports To: Manager of Store Performance and Operations

Salary: $19-$25/ hour depending on experience

Benefits: Medical, Dental and Vision insurance, 401k match, paid time off

Interactive Customer Experience

• Guide customers through immersive jewelry creation and accessory personalization experiences, from initial concept to finished piece

• Facilitate hands-on activities at the gemstone bar, helping customers select stones that resonate with their story

• Demonstrate combinations and provide creative direction for personalized jewelry arrangements

• Operate engraving equipment and provide design guidance for custom inscriptions

• Create permanent jewelry pieces through fitting services

• Lead customers through jewelry customization experiences with enthusiasm and expertise

Creative Consultation & Storytelling

• Ask thoughtful questions to understand the story or meaning behind each customer's jewelry request

• Provide examples and inspiration for how customers can build meaningful pieces

• Offer styling advice that connects jewelry choices to personal narratives

• Share product knowledge in an engaging, accessible way that enhances the creative process

• Assist customers in visualizing their finished pieces and understand care instructions

Luxury Service Standards

• Deliver world-class customer experience while maintaining the approachable, interactive atmosphere

• Build genuine rapport with customers throughout their creative journey

• Follow up on custom orders and ensure seamless completion of personalized pieces

• Engage in customer communications with warmth and professionalism

• Maintain detailed records of custom work and customer preferences

Operational Excellence

• Keep creative stations organized, stocked, and ready for customer use

• Maintain inventory levels for gemstones, chains, charms, and customization supplies

• Ensure all equipment (engraving machines, permanent jewelry tools, etc) is properly maintained and calibrated

• Support daily operations and collaborate across both "The Story We Wear" and flagship Sarah O. locations

• Assist with visual merchandising that showcases the interactive experience

• Handle administrative tasks that support the creative retail function

• Work with retail POS systems, payment management platforms, and CRM systems to streamline operations and enhance customer engagement.

Experience & Skills

• 5+ years retail experience with preference for luxury, experiential, or customizable retail environments 

• Demonstrated ability to cultivate long-term client relationships that drive repeat business and brand loyalty

• Proven success as a top-performing sales contributor within a team or store environment

• Consistent achievement of revenue growth targets, with a strong history of increasing sales quarter over quarter

• Skilled in proactive client outreach, clienteling strategies, and retention tactics that result in measurable sales impact

• Hands-on creativity with comfort using tools, engraving machines and permanent jewelry equipment, and guiding DIY experiences

• Exceptional interpersonal skills with natural ability to make customers feel comfortable and inspired

• Teaching ability to walk customers through processes step-by-step with patience and enthusiasm

Personal Qualities

• Approachable and interactive personality that draws customers into the experience

• Confident and outgoing to ensure proactive approach to sales experience

• Helpful and directional communication style that guides without overwhelming

• Genuine enthusiasm for helping people create meaningful, personal pieces

• Storytelling ability to help customers connect their narratives to their jewelry choices

• Flexibility and adaptability in a fast-paced, hands-on retail environment

Technical Requirements

• Ability to learn and operate engraving equipment, jewelry welding tools, and other customization technology

• Strong attention to detail for quality control on custom pieces

• Physical ability to stand for extended periods and work with small jewelry components

• Comfort using both technology and manual tools in a creative setting.

Send your resumé to hiring@sarahojewelry.com and tell us about a time you helped someone create something meaningful or guided them through a creative process. We'd love to hear why you're excited about bringing "The Story We Wear" to life.

Sarah O. is an equal opportunity employer, passionately committed to equitable hiring and boldly dedicated to diversity in our work and teams. We do not discriminate in employment opportunities or practices based on actual or perceived race, color, religion, national origin, sex (including pregnancy, childbirth, or related conditions), age, marital status, sexual orientation, gender identity or expression, veteran status, uniformed service member status, disability, or any other characteristic protected by law. We strongly encourage individuals from all backgrounds to apply. Even if you don’t meet every single requirement, you might be the right candidate for this or other roles.

About The Story We Wear

The Story We Wear is a new experiential retail concept where meaning meets design. It’s a place where you can create jewelry that reflects your story, your milestones, and your memories. Founded by the team behind Sarah O. Jewelry, we believe that every piece of jewelry should be more than beautiful, it should be personal.

We carry forward the same commitment to craftsmanship, ethical sourcing, and timeless design that has made Sarah O. a beloved name in fine jewelry. At The Story We Wear, the spotlight is on you: your creativity, your relationships, your life’s most meaningful moments.

Through guided design sessions, custom materials, and one-on-one support from our expert team, customers bring their vision to life.

Join us in helping people wear their stories every day.

What You’ll Do

As Lead Experiential Stylist, you will blend creativity, leadership, and customer engagement to deliver a premium interactive experience. You’ll guide customers in crafting personalized jewelry stories while supporting the store team and operations to ensure seamless, luxury service. This role combines hands-on styling with leadership duties that empower the team and drive sales.

You’ll work closely with the Director and Manager of Store Performance and Operations to lead the sales floor, manage daily operations, and uphold Sarah O.’s high standards of customer care and brand storytelling.

Salary Range: $24 - $32/hour

Type: Full time 

Location: Tennyson store

Benefits: Health insurance (medical, dental, vision), PTO, 401(k) match, profit sharing. 

Reports to: Manager of Store Performance & Operations

Application Deadline: Applications will be accepted on a rolling basis until the position is filled

Customer Experience & Sales Leadership

• Lead by example in delivering immersive, personalized jewelry experiences, coaching Stylists in guiding customers through the Gemstone Bar, Stacking Stations, and permanent jewelry fittings

• Engage customers and employees in storytelling, helping them craft meaningful pieces that reflect their narratives

• Provide sales support, ensuring every customer receives world-class service and attention

• Mentor and support Stylists, sharing best practices for sales techniques and creative consultation

• Collaborate with the Director and Manager of Store Performance and Operations to track sales goals, motivate the team, and implement strategies for growth

Operational & Team Support

• Lead daily store operations, including inventory management, visual merchandising, and administrative tasks

• Ensure all creative stations and equipment (engraving machines, welding tools) are maintained and operational

• Lead team huddles and communications to keep the them informed, motivated, and aligned with brand standards

• Manage scheduling and coverage to optimize staffing during high-traffic periods

• Serve as a liaison between the in-store team and management, fostering a positive and collaborative workplace culture

• Work with retail POS systems, payment management platforms, and CRM systems to streamline operations and enhance customer engagement

Process Improvement & Reporting

• Monitor customer feedback and sales data to identify opportunities for improving the in-store experience

• Support the Director and Manager of Store Performance and Operations in preparing reports on sales performance, customer engagement, and inventory needs

• Contribute to the ongoing refinement of training materials and processes for Stylists

• Partner with cross-departmental teams to drive process enhancements that optimize workflows and elevate the overall client experience

Experience & Skills

• 7+ years in retail sales, ideally with luxury, experiential, or customizable product environments

• Demonstrated leadership ability with experience coaching or managing a small team for a minimum of 2-3 years

• Hands-on creativity and technical skill with jewelry tools, engraving, and permanent jewelry equipment

• Strong interpersonal skills with a talent for storytelling and creating meaningful customer connections

• Cultivated long-term client relationships that drove repeat business and brand loyalty.

• Proven success as a top-performing sales contributor within a team or store environment

• Consistent achievement of revenue growth targets, with a strong history of increasing sales quarter over quarter

• Skilled in proactive client outreach, clienteling strategies, and retention tactics that result in measurable sales impact

• Proficient with POS, CRM systems, and inventory management software

Personal Qualities

• Energetic, approachable, and inspiring leader who fosters teamwork and motivation

• Confident communicator with a coaching mindset and patient teaching style

• Adaptable and proactive in a dynamic, fast-paced retail setting

• Passionate about helping customers create personalized jewelry that tells their story

Technical Requirements

• Ability to operate and maintain engraving and jewelry customization tools

• Detail-oriented with a focus on quality control and craftsmanship

• Physically able to stand for extended periods and work with small jewelry components

Send your resumé to hiring@sarahojewelry.com and tell us about a time you helped someone create something meaningful or guided them through a creative process. We'd love to hear why you're excited about bringing "The Story We Wear" to life.

Sarah O. is an equal opportunity employer, passionately committed to equitable hiring and boldly dedicated to diversity in our work and teams. We do not discriminate in employment opportunities or practices based on actual or perceived race, color, religion, national origin, sex (including pregnancy, childbirth, or related conditions), age, marital status, sexual orientation, gender identity or expression, veteran status, uniformed service member status, disability, or any other characteristic protected by law. We strongly encourage individuals from all backgrounds to apply. Even if you don’t meet every single requirement, you might be the right candidate for this or other roles.