Shipping & Returns

Shipping

Orders may take up to three business days to process.

• Domestic Orders: Shipped via UPS 2-Day or Next Day Delivery and fully insured. All deliveries require a signature.
  • If you may not be available to sign, we recommend making other arrangements such as delivering to a work address or a neighbor who will be available to sign during the day.
  • We do not ship to PO Boxes.
• International Orders: Shipped via FedEx and fully insured. All deliveries require a signature.
  • PLEASE NOTE: Import duties, taxes, and other fees are not included in the item price or shipping cost. These charges are the customer’s responsibility.
• In store pick-up is available for local customers.
  
• Sarah O. is not responsible for lost or stolen packages
• Our shipper will attempt delivery three times and if there is no one available to sign for a package, the package will be returned to sender. We will contact the customer to make arrangements for reshipment once we receive the returned package. Any reshipping costs are the customers responsibility.

Return and Exchange Policy

Sarah O. offers returns and exchanges on in-stock and ready-to-ship items purchased online with a postmark date within 10 days of receipt of the item. All returns and exchanges require prior authorization and a Return Authorization Number labeled on the package. 

Please review these important details about returns and exchanges before submitting a request:

• Pieces must be in the same condition as when they were received and must be in original packaging with all cards, certifications, boxes, etc. included.
• Customers requesting refunds will be paid the full amount less a 10% restocking fee and a return shipping label (Original shipping costs will not be refunded). Exchanges will not incur the 10% restocking fee and any remaining balance will be given in store credit in the form of a gift card.
• The following items are NOT able to be returned or exchanged:
• Made-To-Order and Custom Design jewelry
• Jewelry cleaner, gift cards, and FINAL SALE items
• Items bought in-store cannot be returned through our online portal. For in-store purchases, please refer to our showroom policies.
• We will gladly facilitate providing a return shipping label. Otherwise, items must be sent via FedEx or UPS overnight or 2-day, or via USPS Express. It must be fully insured and with a Delivery Confirmation (tracking and proof of shipping). Customers are responsible for return shipping costs. 
• Once shipped, we are not responsible for lost, stolen or damaged items; please refer to the carrier of your choice policies.
• Any refunds will be credited back to the original method of payment. Depending on the bank's processing time, it can take anywhere from 5-10 business days to show up on the customer’s bank account. 

TO SUBMIT A REQUEST:

• Log into your account portal by clicking “Login/Register” in the top right corner. The purchase will be associated with the email address used to complete the order. Once logged in, click on your name and navigate to the My Orders tab to locate your order and return items.

OR

• Review the instructions on our Customer Service page and submit the contact request form. 

Please allow up to three business days to respond to your request.

Sarah O. reserves the right to update policies at any time. If you have any questions, please email [email protected].