Visit our ordering and shipping page to unwrap the details on shipping, rush requests, order changes, cancellations, and more.

We offers returns and exchanges on in-stock, ready-to-ship, and special-order items purchased online and in-store with a postmark date within 30 days of receipt. After the 30-day mark, all sales are considered final. Online returns and exchanges require prior authorization. Click here to learn more.

At Sarah O. Jewelry, we proudly offer a limited lifetime warranty against manufacturing defects on all of our pieces.

• First 6 Months: Our warranty covers any issues due to defects in workmanship or design.

• After 6 Months: Coverage is at the discretion of Sarah O. Jewelry. We reserve the right to determine whether an issue qualifies as a manufacturing defect or as standard wear and tear.

What’s Included

• One free resize after purchase (Eternity styles and alternative metal designs are excluded outside the 30 day exchange window)

• Replacement of one melee under 0.10 cts or 3mm in length

• Complimentary cleanings, polishing, tightening, and inspections for the life of your piece

Please note: servicing your jewelry with a third-party jeweler will void this warranty.

About Wear and Tear

It’s normal for jewelry to require maintenance over time. Most repairs stem from everyday wear rather than defects. To minimize repairs, we recommend following our Care & Cleaning guidelines and removing your jewelry during hands-on activities. Any repairs or maintenance required will be priced out at a discounted rate.

Examples of standard wear and tear include:

• Bent or worn prongs leading to loose stones

• Discoloration of stones from climate or chemical exposure

• Metal discoloration from skin pH or chemical exposure

• Chipped stones (diamonds, precious, or semi-precious)

• Scratches on metal from everyday use Bent, misshapen, or broken shanks from lifestyle or activities

• Metal tarnishing or rhodium wear

• Resizing beyond the initial complimentary resize, or cases where a new ring must be made

Whether you’re shopping in-store or online, our financing options can help make your dream jewelry a reality. Click here to learn more.